Diagnostics
Diagnostic procedure begins with the most common causes and
quickest solutions and moves on to deeper diagnostics when
standard solutions fail. This takes time, perhaps more than
one appointment, and sometimes does not succeed. If the
client asks us to troubleshoot a problem, we will use
standard diagnostic methods, and the recommended solutions.
If our troubleshooting exposes other problems with the
client's computer, we will try to solve those problems as
well, but must charge for all time expended.
Testing
HoosierMac Consulting is careful about the troubleshooting it
performs. We try to perform system backups before performing
diagnostics. We endeavor to test the solutions before leaving
a site if adequate time is allowed for testing. If for any
reason adequate testing cannot be completed, or if unknown
problems arise after an on-site visit is completed,
subsequent appointments may be necessary, billed at our
regular rates.
Disclaimer
HoosierMac Consulting cannot be responsible for conflicts
arising from software installations we do not perform,
outdated system and other software, uses or changes the
client makes to his/her computer before or after our
appointment, or anything that does not directly relate to the
specific problem we were asked to troubleshoot.
Guarantee
The client is responsible for the condition of his/her
computer and how it is used. Our work is consultative only.
We cannot control for the client's use of his/her computer
before or after an appointment and offer no guarantees.